Moving people since 1988

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Terms & Conditions of Travel

East Coast Coaches is organised by travel professionals. All information on the venues we service, routes of the bus and prices for each event are on our website.  If you have any further queries please contact us, all details can be found on our contact page.

 

As with all business we have terms and conditions and a company code of conduct to which we must abide by rules and regulations set by the DOENI for road transport as with all bus and coach companies. Please see our terms as below:

 

  • There are no age restrictions on our buses, check event before hand for their individual details, all under 14's must be accompanied by an adult.

  • Some of our buses do have toilets and others do not, we cannot gurantee this facility on all of our buses to concerts routes.

  • As we are a transport provider to events/venues that serve alcohol we understand that some people may be under the influence of alcohol, however this is usually harmless and the majority of people we are transporting are out to have a good time, we understand this but will not tolerate aggressive or abusive behaviour on our service as we have the interests of other passengers and driver to consider.

  • For most concerts/events and especially larger venues management are onhand to deal with any issues should they arise.

  • Alcohol is not permitted on any PSV vehicle, this is a DOENI regulation for all bus and coach operators; however you may take alcohol in your luggage which will be stowed away and cannot be consummed on the vehicle.

  • All concert and event travel dates and times are stated on website, these times are strict and non changable unless by East Coast Coaches.

  • All concerts and events tickets are booked either through this website or via telephone prior to event. You may turn up on day of travel but are not guranteed travel without prebooking. The online price may be different to that charged if you are paying at bus on day of travel.

  • All Concerts and Event are subject to numbers, if an event numbers is not fesable a run may be cancelled or changed at any time by East Coast Coaches with prior notice to customers when available.

  • If an event is cancelled, customers will be notified through the contact information provided at time of booking i.e Email or Contact number.

  • Privacy Policy at East Coast Coaches, we are committed to protecting your privacy. We use the information we collect about you in order to improve the service we provide. Please read on for more detail about our privacy policy.

  • All travel is priced as return to same dropoff point as pickup. Booking is only available online and are sold on a non-refundable basis, you may purchase travel insurance with your tickets from our site. See travel insurance details before booking at point of sale.

  • Bookings can only be made online. Tickets are not available from the driver.

  • Email confirmation of online bookings will be sent to the email address provided. This email confirmation is your e-ticket for your journey. Please always check your email accounts to see if any changes have been made to your travel.

  • East Coast Coaches cannot be responsible for customers who have been informed of potential changes and not checked their emails.

  • All Bookings are NON-REFUNDABLE. Once a booking has been made travel details cannot be changed. Cancellation insurance option available.

  • Customers willl be required to quote their booking reference when boarding.

  • Travel is not permitted on any other service or date other than on the service and date booked.

  • Subject to availability. Customers are encouraged to book as early as possible.

  • Special single fares are not available.

  • East Coast Coaches operates a no alcohol and no smoking policy on all of its coach services, in line with the DOE law in NI.

  • Passengers are required to arrive back to the coach a maximum 30 minutes before departure.

  • All other normal conditions of carriage apply.

  • Concert / Events travel fares are not valid in conjunction with any other offer.

 

Website information

What information do we collect? How do we use it? When you make an enquiry, we need to know your name and e-mail address. This enables us to contact you urgently if there is a problem with anything. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the website.

Will East Coast Coaches disclose the information it collects to outside parties? East Coast Coaches does not sell, trade or rent your personal information to others.

Your Consent - By using our Web site, you consent to the collection and use of this information by East Coast Coaches. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

VAT and Amendments: VAT is added where applicable at the standard current rate which is 20%

All material and information on this website is copyright of Buses To Concerts and may not be copied,  

altered or used in any way without prior permission of the company.

 

 

 

These terms and conditions may be subject to change and can be altered at any time by management without prior notice.